30 Best CRM Software For Small Businesses In Singapore

Since you’re reading this, chances are you’re a small business owner in Singapore, deeply aware of the challenges in managing a growing customer base and keeping track of numerous leads. The struggle to efficiently handle these aspects can often result in missed opportunities and a tangible dent in your business revenue. 

This is a common problem business owners experience, and the solution lies in harnessing the power of the best CRM software in Singapore. Our carefully curated listicle showcases a selection of top CRM tools, each tailored to meet diverse business needs. 

Delve into our article to explore how these CRM solutions, with their unique functionalities, can streamline your lead management, enhance customer engagement, and drive your business towards higher productivity and profitability. 

Discover the CRM system that aligns perfectly with your business model and watch as it transforms the way you connect with your clients and manage potential leads.

#1. BestMarketer – Best CRM Software For Small Businesses

Image Credit: BestMarketer

Contact:+65 6027 2388 (Call)
contact@bestmarketing.com.sg (Email)
Price:$97 per month
$997 per year
Key Features:Email Marketing
SMS Tracking
Unlimited Sales Funnel
Website Builder
Call Tracking
Surveys & Forms
Booking & Appointments
CRM & Pipeline Management
Tracking Analytics
Reputation Management

BestMarketer emerges as an essential tool for Singapore’s small businesses seeking to thrive online. This CRM software excels in converting online traffic into actionable leads, centralising customer data through its advanced form and survey builder. 

Its all-in-one conversations tab is a standout feature, amalgamating communications from various platforms like Facebook Messenger, Instagram, and email. Small businesses can effortlessly create landing pages and websites without external assistance, thanks to its user-friendly drag-and-drop editor. 

BestMarketer also enables businesses to increase their transaction value through innovative upselling and cross-selling techniques. 

By facilitating efficient appointment scheduling and offering tools for repeat customer engagement, BestMarketer proves to be a great asset for small businesses looking to elevate their online marketing and sales strategies.

#2. HubSpot CRM

Image Credit: HubSpot CRM

Contact:+65 6955 6000 (Call)
Price:$800 – $3,600 per month (USD)
Key Features:Email tracking software
Email marketing software
Lead management software
Marketing analytics

HubSpot CRM is a holistic customer platform, ideal for small businesses in Singapore looking for an all-encompassing CRM solution. It seamlessly integrates various business functions – marketing, sales, content management, and customer service – all supported by a powerful CRM database. 

This integration provides deep insights into customer interactions, enhancing customer relations. HubSpot’s suite of six core products, each effective individually, achieves its full potential when combined. 

This synergy makes HubSpot CRM a top choice for small businesses in Singapore, enabling them to focus on their most important asset: their customers.

#3. Zendesk

Image Credit: Zendesk

Price:$19 – $115 per user per month
Key Features:AI tools and workflow automation for agent efficiency
Unified workspace for faster channel switching
Omnichannel support (email, live chat, phone, social media)
Customisable reporting and analytics
Seamless integration with business tools

Zendesk is a leading contender in the realm of customer support software, making it a top choice for the best CRM software for small businesses in Singapore. It boosts agent efficiency with AI-driven tools and workflow automation, enabling quick resolution of customer issues. 

The software’s omnichannel support feature allows customers to connect through their preferred channels, enhancing the overall customer experience. Zendesk adapts swiftly to business changes with its advanced reporting and analytics, which help identify customer trends and measure team performance. 

Catering to over 100,000 businesses, Zendesk is designed to streamline customer service and sales processes, offering small businesses a robust, user-friendly, and flexible CRM platform.

#4. Zoho CRM

Image Credit: Zoho CRM

Contact:+65 6723 1040 (Call)
sales@zohocorp.com (Email)
Price:$14 – $52 per user per month
Key Features:Automation (Macros) Google Ads IntegrationIntegration with Google WorkspaceSocial Media ManagementAutomated lead generation from Facebook and TwitterLive Chat and Visitor TrackingSalesSignalsCustom Modules

Zoho CRM stands out as a highly adaptable and user-friendly CRM platform, ideal for small businesses in Singapore seeking to streamline their customer management processes. It effortlessly transitions businesses from conventional record-keeping methods to a more organised, efficient CRM system. 

The platform’s compatibility with popular business tools like GSuite and Microsoft 365 adds to its versatility. Zoho CRM prioritises data security, offering features like encryption and two-factor authentication for safe data handling. 

It excels in lead management and sales process automation, allowing sales teams to focus on high-priority leads. Additionally, Zoho CRM’s social media integration ensures businesses can manage online interactions effectively, a key aspect in today’s digital marketplace.

#5. ActiveCampaign

Image Credit: ActiveCampaign

Price:From $29 – $149 (USD)
Key Features:Personalised email and interaction automation
Lead-driving marketing automation
CRM for sales automation and lead engagement
Over 900 integrations with various apps
Sales analytics with lead scoring

ActiveCampaign sets itself apart with its robust automation and personalisation capabilities, making it a suitable choice for the best CRM software for small businesses in Singapore focused on marketing and sales growth. The platform automates emails and interactions, ensuring timely and personalised customer communication. 

Its marketing and sales tools are designed to capture and engage leads effectively, integrating seamlessly with popular software like Shopify and WordPress. ActiveCampaign offers detailed sales reporting, lead scoring, and task assignment features, helping businesses focus their efforts where it counts. 

#6. Salesforce Essentials

Image Credit: Salesforce Essentials

Contact:800 1301 448 (Call)
Price:$25 per user per month
Key Features:Contact and Lead Management
Email Integration
Sales Automation

Salesforce Essentials is renowned for leveraging technology to strengthen connections between companies, customers, and communities. This ethos particularly benefits small businesses in Singapore, fostering trust and collaboration. 

The heart of Salesforce Essentials lies in its Customer 360 platform, a premier CRM tool that integrates various departments to focus collectively on customer service. It allows seamless collaboration and shared insights, which are vital for making informed decisions. 

Additionally, Salesforce Essentials provides deep data analysis through Tableau, enhancing customer service capabilities. Its commitment to building resilient relationships through technology positions Salesforce Essentials as a pivotal tool for small businesses looking to enhance their customer engagement.

#7. Keap

Image Credit: Keap

Price:$159  – $229 per month
Key Features:Automated Lead Capture and Organisation
Centralised Data Management
Personalised Follow-up Triggers
Easy Migration from Competing Platforms
Integration with Key Business Apps

Keap offers a streamlined client management solution ideal for Singapore’s small businesses. Its automated lead capture feature ensures that new leads are never missed, collecting and organising contact information through various channels. The software provides a centralised view of all data, accessible from anywhere, enhancing business responsiveness.

Keap’s personalised follow-up triggers, based on detailed segmentation, improve lead conversion. The platform offers easy migration from other systems, even competitors, and integrates seamlessly with popular business tools. 

As part of the best CRM software for small businesses in Singapore, Keap enhances lead capture efforts and organises client management, allowing businesses to focus on growth and customer engagement.

#8. Ontraport

Image Credit: Ontraport

Price:Starts at $24/month
Key Features:Sales + CRM
Marketing Automation
Pages + Forms
No-Code Web Apps

Ontraport stands as a top-tier CRM software for small businesses in Singapore, offering an all-in-one sales and marketing platform. It blends various functionalities such as CRM, smart pipelines, task automation, and contact history management into one accessible platform. 

Notable for its lead scoring, mobile app support, and no-code web app development capabilities, Ontraport also excels in delivering powerful marketing automation at an affordable cost. 

Its platform is designed to enhance lead conversion through optimised web pages and forms, along with innovative upsell opportunities, aligning perfectly with the needs of growing businesses​​​​​​​​​​​​​​​​​​​​.

#9. Monday Sales CRM

Image Credit: Monday Sales CRM

Contact:Visit their website to fill out a contact form
Price:Free trial available
Paid plans start from $10 – $24
Key Features:Unlimited contacts and pipelines
Advanced account, contact, and deal management
Integration with Gmail and Outlook
Sales forecasting and customisable email templates
Email tracking and automation

Monday Sales CRM is designed for simplicity and flexibility, making it an ideal CRM solution for small businesses in Singapore. It offers extensive customisation options, allowing businesses to adapt the software to their unique sales processes without needing technical expertise. 

The platform simplifies task automation, from assigning leads to setting reminders, saving valuable time for sales teams. Additionally, Monday Sales CRM centralises client communications, integrating email functionalities to track interactions and utilise personalised templates. 

This CRM is perfect for businesses looking for a user-friendly, adaptable CRM that can manage multiple sales pipelines and automate repetitive tasks efficiently.

#10. Klaviyo

Image Credit: Klaviyo

Price:Starts at $0/month for 0 – 250 contacts
Key Features:Segmentation
Web forms

Klaviyo is an exceptional choice for small businesses in Singapore, focusing on nurturing digital customer relationships through advanced marketing automation. It’s more than an email service; Klaviyo embraces SMS, mobile pushes and integrates product reviews, all streamlined within a cloud-based platform. 

Its capabilities extend to sophisticated segmentation, automated workflows, and AI-enhanced campaigns. With seamless integration with major eCommerce platforms and an array of apps, Klaviyo offers a deep understanding of each customer’s journey, making it a versatile and effective CRM choice​​​​​​​​​​.

#11. Capsule

Image Credit: Capsule

Price:Starts at $21 per user, per month
Key Features:Contact Management
Email Marketing & Tools
Tasks & Calendar
Sales Pipeline
Sales Analytics
Workflow Automation
AI Content Assistant

Capsule CRM is renowned for its straightforward yet powerful approach, ideal for Singapore’s small businesses seeking to bolster customer relationships. It offers a robust online CRM environment with advanced contact management, allowing businesses to keep customer information organised and deliver personalised service. 

Its sales pipeline and analytics are designed to provide actionable insights, aiding in strategic decision-making. Capsule CRM is also notable for its workflow automation, ensuring efficiency and consistency in business processes. 

The integration with popular tools like Outlook and Gmail and global acclaim for their ease of use positions Capsule CRM as a highly beneficial tool for businesses aiming to enhance customer engagement and ROI​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​.

#12. Copper

Image Credit: Copper

Price:$29 – $129 (USD) per user per month
Key Features:Full integration with Google Workspace
Centralised contact and email management
Visual sales process tracking in pipelines
Productivity tools within Google Calendar and Gmail
Extensive integration with tools like Mailchimp, QuickBooks, and LinkedIn

Copper distinguishes itself as a CRM solution deeply integrated with Google Workspace, tailored for small businesses in Singapore. This integration allows for easy access to contact histories and email conversations, streamlining the sales process. 

Copper’s visualisation tools help track business opportunities and manage them effectively. By incorporating productivity tools within the Google ecosystem, Copper simplifies task management and scheduling, making it a convenient choice for businesses that rely heavily on Google Workspace. 

This CRM’s approach to integrating with commonly used Google applications makes it a user-friendly option for small businesses.

#13. Agile CRM

Image Credit: Agile CRM

Contact:care@agilecrm.com (Email)
sales@agilecrm.com (Email)
Price:Free trial available
Paid plans start from $8.99 – $47.99 (USD)
Key Features:Integrated sales, marketing, and service automation
Telephony, appointment scheduling, and project management
Marketing automation and landing page builder
Social media integration and email marketing
Comprehensive helpdesk and ticketing system

Agile CRM is a comprehensive, yet cost-effective CRM solution tailored to the dynamic needs of small businesses in Singapore. It combines sales, marketing, and service automation in one unified platform, reducing the risk of data leaks and ensuring consistent communication with customers.

 The platform’s affordability doesn’t come at the expense of modern features and integrations, making it a highly valuable tool for businesses on a budget.

Key features include efficient contact management, deal tracking, telephony, appointment scheduling, and project management. Agile CRM’s marketing automation and email marketing tools enable businesses to craft compelling campaigns, while its service features like helpdesk and feedback systems enhance customer support. 

Agile CRM integrates seamlessly with major social networks and business tools, offering a versatile and scalable CRM solution.

#14. SuiteDash

Image Credit: SuiteDash

Contact:questions@suitedash.com (Email)
Price:Free 14-day trial
Paid plans start from $19 – $99 per month (USD)
Key Features:Comprehensive CRM capabilities
Integrated project and task management
Invoicing and recurring billing features
File sharing functionality
Tailored for various professional niches

SuiteDash offers a one-stop solution for small businesses in Singapore, integrating essential business functions into a single platform. This all-in-one software streamlines project management, billing, client interactions, and email marketing, making it easier for businesses to manage their operations. 

SuiteDash stands out for its ability to fully customise the user experience, allowing businesses to tailor everything from the dashboard’s appearance to the URL, aligning with their brand identity. The Custom Domain feature is particularly useful, enabling businesses to present a professional, branded online presence to their clients. 

SuiteDash is a practical choice for small businesses seeking to consolidate their operations and enhance client engagement without the hassle of multiple subscriptions.

#15. Pipedrive

Image Credit: Pipedrive

Contact:support@pipedrive.com (Email)
Price:From $12.50 – $74.90
Key Features:Lead management with chatbot integration
Communication tracking for calls and emails
Automated administrative tasks
Customisable sales reports
Mobile access with extensive app integrations

Pipedrive offers an array of features that help small businesses in Singapore manage their sales processes more effectively. The CRM focuses on lead and deal management, enabling businesses to capture leads through various channels like chatbots and web forms. 

It provides tools for tracking communications and automating administrative tasks, reducing the workload on sales teams. Pipedrive’s commitment to privacy and security ensures transparent data usage. The platform’s mobile accessibility and over 350 integrations enhance its functionality, making it adaptable to various business needs. 

Pipedrive’s custom reporting and real-time analytics help businesses monitor their sales performance and make informed decisions.

#16. ADA-Asia

Image Credit: ADA-Asia

Price:Contact them for more information
Key Features:Centralised customer data management
Omnichannel CRM for personalised customer experience
Advanced AI/NLP engine for conversational commerce
Multilingual omnichannel chatbots
Integrated performance marketing and creative content studio

ADA-Asia’s CRM platform is a game-changer for businesses seeking to revolutionise their marketing efforts. It centralised customer data and harnessed insights to maximise conversions. This omnichannel CRM strengthens marketing strategies and personalised customer experiences. 

ADA-Asia also elevates customer interactions across SMS, WhatsApp, Viber, and email through AI and NLP. Its capabilities in conversational commerce and multilingual chatbots enhance engagement.

ADA-Asia offers comprehensive, data-led media strategies and creative solutions by integrating with media optimisation and analytics. This CRM is designed to streamline marketing processes, enabling businesses to focus on nurturing customer relationships and boosting sales efficiency.

#17. SugarCRM

Image Credit: SugarCRM

Contact:+65 6929 0889 (Call)
salesna@sugarcrm.com (Email)
Price:$49 – $1,000 (AUD)
Key Features:Robust cloud infrastructure with AI-powered predictions
Comprehensive configuration and customisation options
Time-awareness for detailed customer journey tracking
Marketing automation and sales force automation
Customer service platform for enhanced customer experiences

SugarCRM is a standout choice for small businesses in Singapore seeking a CRM solution that brings sales, marketing, and service teams together. Its AI-powered platform offers predictive insights about customers, enhancing business strategies.

The robust cloud infrastructure ensures scalability and security, while comprehensive APIs allow deep customisation according to business needs.

The unique time-aware feature of SugarCRM tracks every change in the customer journey, providing a full historical view. This CRM offers specialised marketing, sales, and customer service platforms, each designed to automate and simplify processes. 

SugarCRM also offers on-premises CRM deployment for businesses requiring control over their technology stack. With its ability to automate marketing campaigns and accelerate sales cycles, SugarCRM is an excellent choice for small businesses looking to increase their customer base and streamline operations.

#18. Insightly

Image Credit: Insightly

Price:$29 – $99 (USD) per user per month
Key Features:Sales Pipeline & Lead Management
Opportunity Management with Customisable Pipelines
Business Workflow & Process Automation
Validation Rules & Advanced Permissions
Comprehensive Project & Task Management

Insightly CRM is an affordable and powerful option for Singapore’s small businesses. Its cloud-based platform is designed to scale with growing businesses, ensuring they stay within the CRM. Its user-friendly interface makes it a favourite across organisations, simplifying daily CRM tasks.

Insightly’s sales pipeline and lead management tools are designed to enhance sales processes, from capturing lead details to managing opportunities. Its automation features help businesses streamline workflows, reducing manual tasks and errors. 

Advanced permissions and validation rules maintain data integrity and compliance. Insightly also excels in project and task management, ensuring smooth post-sale transitions and effective communication. 

Its customisable CRM features and efficient email management make Insightly a versatile choice for businesses aiming to build lasting customer relationships.

#19. NetSuite

Image Credit: NetSuite

Contact:Visit their website for more information
Price:Visit their website for more information
Key Features:Streamlined lead-to-cash processes
360-degree customer view and sales performance management
Salesforce and marketing automation
Comprehensive customer service and support
Mobile accessibility for remote CRM data management

NetSuite offers a powerful cloud-based CRM solution, perfectly tailored for small businesses in Singapore. It excels in streamlining lead-to-cash processes and boosting overall productivity by providing a holistic view of customer interactions. 

Integrated with NetSuite’s ERP and eCommerce solutions, it enhances sales performance through advanced forecasting and sophisticated management of upsells and commissions. 

The software’s mobile-friendly design ensures easy access to CRM data. Key features include sales force automation, in-depth reporting, and efficient quota management. NetSuite also shines in upsell, quote, and order management with its automated workflows and precision in quoting. 

Its customer service and support modules automate case management, offering a comprehensive view of customer interactions for efficient service delivery.

#20. Vtiger CRM

Image Credit: Vtiger CRM

Contact:sales@vtiger.com (Email)
Price:$12 – $42
Key Features:Unified Customer Data View and Analytics
Intelligent Sales CRM with Contact Management
Multi-channel Help Desk and Support Center
Efficient Marketing Automation
Comprehensive Project and Task Management

Vtiger One stands out as an all-in-one CRM solution, making it a strong candidate for the best CRM software for small businesses in Singapore. It offers a cohesive view of customer data and integrates powerful analytics for smarter customer engagement and faster deal closures. 

The platform’s sales CRM feature enhances decision-making with a comprehensive historical view of contacts. With its deal management tools, multi-touchpoint communication, and actionable analytics, Vtiger CRM streamlines the sales process. 

Its multi-channel Help Desk and marketing automation tools efficiently manage support and engage customers. Vtiger CRM’s project management and inventory tracking capabilities further simplify the sales process, demonstrating its effectiveness as a comprehensive CRM solution for small businesses.

#21. Salesflare

Image Credit: Salesflare

Price:$29 – $99 per user per month
Key Features:Automated contact and company info-gathering
Automatic logging of meetings and phone calls
Document management per customer
Smart overview of opportunities
Digital engagement tracking

Salesflare stands out as an ideal CRM for small to medium-sized B2B businesses in Singapore, focusing on simplicity and robust automation. It efficiently gathers contact and company information automatically, saving time on manual data entry. 

Salesflare swiftly finds business email addresses and effortlessly tracks meetings and phone calls. It offers a unique document folder for each customer, simplifying file management. 

Additionally, Salesflare provides insightful overviews of business opportunities and tracks digital customer engagement, offering valuable data for strategic follow-up. This user-friendly CRM platform is superb for gaining a deeper understanding of customers, making it a valuable asset for growing businesses.

#22.  EngageBay

Image Credit: EngageBay

Contact:support@engagebay.com (Email)
Price:Free trial
Paid plans start from $12.74 per user per month – $101.99 per user per month
Key Features:Unlimited contact storage and management
Deal management and sales automation
Advanced marketing automation feature
Email sequences and template builder
Integrated helpdesk with ticket management

EngageBay stands out as a comprehensive CRM solution, combining marketing, sales, and customer support tools, suitable for small businesses in Singapore. It excels in contact management, enabling businesses to keep detailed records and build stronger customer relationships. 

The platform’s marketing automation feature saves time and ensures personalised communication with target audiences. EngageBay also offers helpdesk and live chat software, enhancing customer support capabilities. 

Its wide range of features, including sales reporting, inventory management, and data security, make it an all-in-one solution for small businesses looking for a CRM that can efficiently handle multiple aspects of their business.

#23. Nimble

Image Credit: Nimble

Contact:sales@nimble.com (Email)
Price:$29.90 per month$24.90 per month
Key Features:Relationship-focused CRM for teams
Unified contact data from multiple sources
Cross-platform accessibility
Workflow management for growth
Microsoft and Google integrations with email marketing features

Nimble CRM is among the best CRM software for small businesses in Singapore. This CRM enriches contact information with social and business data, simplifying managing customer interactions. 

Nimble works across different online platforms, including email and LinkedIn, making updating and managing contacts from anywhere easy. The CRM focuses on managing business processes that help grow, with features like relationship management, sales and reporting tools, and automation workflows.

Nimble is particularly user-friendly, offering extensions for browsers and emails, making it an ideal choice for businesses prioritising a straightforward, effective approach to CRM.

#24. Streak

Image Credit: Streak

Price:Free trial available
Paid plans start from $15 – $129 per user per month (USD)
Key Features:Automatic data capture from contacts and emails
G Suite integration for efficient data access
Email, notes, and call log sharing among team members
View tracking and mail merge options
Customisable pipeline management for various workflows

Streak is an innovative CRM solution that integrates directly into Gmail, making it one of the best CRM software for small businesses in Singapore that rely on Google services. It automates data capture from contacts and emails and offers tools like task reminders and pipeline notifications. 

Working within Gmail, Streak enables teams to collaborate efficiently, sharing vital information seamlessly. Its features like email tracking, scheduling, and mail merge enhance communication capabilities. 

Streak’s flexibility in managing various workflows directly from the inbox makes it an ideal CRM for small businesses seeking an intuitive and integrated approach to customer relationship management.

#25. BenchmarkONE

Image Credit: BenchmarkONE

Contact:Visit their website to fill out a contact form
Price:Free trial available
Paid plans start from $199 – $399
Key Features:Integration with email clients for conversation tracking
Dynamic segmentation and lead scoring
Real-time activity and website tracking
Comprehensive deals pipeline analysis

BenchmarkONE offers a straightforward yet powerful solution, combining CRM and marketing tools, ideal for small businesses in Singapore. Its email integration feature keeps track of conversations, providing a clear context for each customer interaction. 

The platform simplifies the creation of targeted lists through effective tagging and lead scoring, enabling businesses to send timely and relevant messages. BenchmarkONE also allows for easy addition and management of contacts, with features like real-time activity monitoring and website tracking to identify potential hot leads. 

This all-in-one platform, focusing on sales goal tracking, is a practical choice for small businesses looking to streamline their sales and marketing efforts.

#26. Less Annoying CRM

Image Credit: Less Annoying CRM

Contact:help@lessannoyingcrm.com (Email)
Price:$15 per user per month
Key Features:Unlimited contacts and custom fields
User-friendly pipelines and email logging
Task management features25GB file storage per user
Mobile access and user permission controls

Less Annoying CRM, founded by two brothers in 2009, is dedicated to helping small businesses succeed with a straightforward and efficient CRM solution. This approach is particularly relevant for Singapore’s small businesses, offering an uncomplicated and reliable CRM option. 

Less Annoying CRM emphasises a partnership-based approach, providing direct communication with the team behind the data. This transparency and commitment to customer relationships make it a unique offering in the CRM market. 

It is a testament to a CRM system that values simplicity, trustworthiness, and customer-centricity, making it an excellent choice for businesses seeking a hassle-free CRM experience.

#27. Nutshell

Image Credit: Nutshell

Price:$16 – $67 (USD)
Key Features:Sales automation for maximum efficiency
Detailed reporting and analytics
Comprehensive email marketing tools
Web form collection for lead capture
Team collaboration and contact management

Nutshell provides an all-encompassing CRM solution, focusing on automating sales and enhancing marketing efforts for small businesses in Singapore. It features sales automation to reduce time spent on routine tasks, alongside powerful reporting and analytics tools for tracking sales performance.

Nutshell’s email marketing and web form collection capabilities streamline lead management and customer engagement. Its team collaboration and contact management features ensure customer interactions are efficiently recorded and accessible. 

With integrations like Google Suite and Microsoft 365, Nutshell is a versatile CRM, making it a compelling choice for small businesses aiming to expand their revenue.

#28. Spotler

Image Credit: Spotler

Price:Free 14-day trial
Paid plans start from $21 – $64
Key Features:Sales management and customer interaction tracking
Comprehensive marketing campaign management
Efficient customer service management
User-friendly CRM with easy setup
Built-in email marketing and GDPR compliance

Spotler CRM stands out for its user-friendly interface and comprehensive CRM features, making it an ideal choice for small businesses in Singapore. It efficiently manages sales, marketing, and customer service, ensuring all aspects of customer interactions are tracked and managed effectively. 

The sales component of Spotler CRM is crucial for managing customer and prospect interactions, while its marketing module streamlines campaign management. The service feature ensures timely and efficient support request handling. 

Recognised for its ease of use, Spotler CRM is particularly suitable for growing B2B teams. The CRM offers exceptional customer support and a wealth of self-service resources, making it a practical and effective solution for small businesses seeking a comprehensive CRM system that is easy to implement and use.

#29. Freshworks

Image Credit: Freshworks

Contact:sales@freshworks.com (Email)
Price:Free trial available
Paid plans start from $15 – $69
Key Features:Comprehensive Customer Service and Marketing Integration
AI-Powered Insights and Analytics
Customisable and Scalable Neo Platform
Extensive Marketplace with Over 1,200 Apps
Robust Collaboration and Communication Tools

Freshworks is a top choice in the best CRM software for small businesses in Singapore, offering a suite of tools designed to enhance customer interaction and accelerate sales. Its Freshdesk and Freshchat platforms are tailored for seamless customer service across diverse communication channels. 

Freshmarketer is instrumental in crafting personalised marketing campaigns that transform leads into customers. Freshsales harnesses AI to provide valuable insights, helping businesses focus on the most promising leads and reduce the sales cycle. 

The Neo Platform, the backbone of Freshworks, supports extensive customisation and integration with over 1,200 apps, enabling businesses to tailor the software to their specific needs.

With its advanced AI capabilities through Freddy AI, Freshworks stands out for providing small businesses with a versatile, scalable, and efficient CRM solution.

#30. Bitrix24

Image Credit: Bitrix24

Contact:info@bitrix24.com (Email)
Price:$49 – $399 (USD)
Key Features:Customer contact centre and detailed reporting
Comprehensive sales pipeline management
Lead tracking with web forms
Multi-channel communication and marketing automation
Sales analytics and a mobile app for on-the-go management

Bitrix24 revolutionises the way small businesses in Singapore manage their customer relationships. Its unique approach prevents business losses due to communication gaps or slow response times. Bitrix24 offers a solution that places customers at the forefront, allowing businesses to understand and meet their needs more effectively.

The software boasts many features, including a customer contact centre, in-depth reports, and a detailed sales pipeline. What sets Bitrix24 apart is its capability to handle multiple customer interactions efficiently, thanks to its advanced lead tracking, multi-channel communication, and marketing automation tools. 

Additionally, its mobile app ensures business owners can manage customer relationships. The platform’s customizability is a major draw, enabling integration with other marketing and communication tools. 

This feature-rich CRM, accessible even in its free version, makes Bitrix24 a top contender for the best CRM software for small businesses in Singapore.

Conclusion About The Best CRM Software For Small Businesses In Singapore

This listicle has provided an in-depth look at the various CRM software options available for small businesses in Singapore, each offering unique features and capabilities tailored to different business needs. 

Choosing the right CRM is crucial to streamlining customer management, enhancing lead nurturing, and boosting your business’ growth and efficiency.

For further guidance and tips on selecting the ideal CRM for your business, consider exploring additional resources, reading software reviews or consulting with CRM experts. Remember, the right CRM can not only transform your customer relationships but also play a pivotal role in the success of your small business.

Note: For the latest and most recent updates on the above recommendations, refer to their respective website for the most accurate information.

Frequently Asked Questions About The Best CRM Software For Small Businesses In Singapore

How Does CRM Software Improve Customer Relationships?

CRM software helps organise and analyse customer interactions and data throughout the customer lifecycle. This leads to improved business relationships, retention, and sales growth.

Is CRM Software Cost-Effective For Small Businesses?

Yes, CRM software can be cost-effective for small businesses. Many CRM providers offer scalable pricing plans and free versions, allowing businesses to only pay for the features they need.

Can CRM Software Integrate With Other Business Tools?

Most CRM software can integrate with various business tools such as email platforms, social media, accounting software, and more, providing a unified view of customer information.

How Does CRM Software Help In Lead Management?

CRM software streamlines lead management by tracking interactions, automating follow-ups, and providing insights into lead behaviour, which helps nurture leads more effectively and increases conversion rates.

What Should A Small Business In Singapore Look For In A CRM?

Small businesses in Singapore should look for a CRM that is easy to use, offers essential features like contact and lead management, integrates with other tools they use, and fits within their budget.

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